Restore your Pro purchase

Bought Pro before, on this phone or another one? Bring it back from Settings with the same App Store or Google Play account.

KT
Klunok Team
Written By Klunok TeamLast updated 7 days ago

Pro belongs to the App Store or Google Play account you bought it with, not to the phone. After you reinstall the app or move to a new phone that uses the same account, restore the purchase to get Pro back.

  1. On the More tab, tap Settings.

  2. Under Purchases, tap Restore purchases.

    The lower half of the Settings screen, with Restore purchases in the Purchases section at the bottom

While the store answers, a small spinner turns at the end of the row. Then one of four messages appears:

  • Pro restored: Pro is back, and everything that carried a crown works.

    The Settings screen with the message Pro restored

  • No previous purchase found: the store account on this phone has no Pro purchase. Check that it is the account you bought Pro with.

    The Settings screen with the message No previous purchase found
  • Couldn't reach store. Check your connection and try again. Nothing changes until the store can be reached.
  • Couldn't restore. Please try again. The store could not finish the restore, and nothing changes.

Tip: Restore purchases is also at the foot of Get Pro, the window that opens from Upgrade to Pro. A restore there closes the window once Pro is back.

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